Refund Policy
At Ecomxpertise, we strive to ensure our clients are satisfied with our Ecom Done For You digital services. However, we understand that issues may arise and that you may need to request a refund. Please review our refund policy carefully.
Eligibility for Refunds
- Technical Issues: We provide refunds only if we are unable to resolve a technical issue originating from our side within 15 days of the client reporting the issue to our support team.
- Third-Party Account Suspensions: We do not offer refunds if your account is suspended by any third-party platform such as eBay, Amazon, Walmart, facebook, tiktok or similar.
- Change of Mind: No refunds will be issued for change of mind or personal reasons. For example, if you decide not to proceed due to personal circumstances (e.g., family decision, internal changes), no refund will be provided.
- Promotional Period Purchases: For purchases made during a promotional period, no refunds will be issued due to a change of mind or personal circumstances.
How to Request a Refund
To request a refund, please send an email to support@ecomxpertise.bredware.com including the following:
- A detailed reason for your refund request.
- Your order details (e.g., invoice number, date of purchase).
Refund Processing
- Processing Time: Refunds will be processed within 7-14 days depending on the complexity and severity of the issue.
- Refund Method: Refunds will be issued to the credit card used for the original purchase.
- Notification: You will receive an email notification once your refund has been processed.
Alternate Solutions
If your refund request does not align with our refund policy, we may offer an alternative service to address the situation and adjust the pricing accordingly.
Fraudulent Chargebacks
We take fraudulent chargebacks seriously. If a customer attempts to perform a wrongful or fraudulent chargeback, we may take legal action to protect our business interests.